About the Course
This course offers an introductory perspective on Right Click Tools, providing a more focused learning experience compared to our comprehensive Right Click Tools Learning Path. Designed for entry-level IT or help desk learners, it emphasizes tools commonly used at this level and highlights their benefits. The course consists of engaging videos covering core concepts and real-world scenarios for learners to apply in their daily jobs. Knowledge checkpoints reinforce key concepts throughout the course. Upon completion, learners will take an exam and those who pass will earn the prestigious Right Click Tools Help Desk Certification.
Disclaimer: This course is meant for Help Desk users or learners of similar level, a more advanced SysAdmin or ConfigMgr Admin would be better served taking the full Right Click Tools Certification, since this course is just a condensed version of that Learning Path.
Course Categories
Course Instructor
-
Introduction
- Intro Video
-
User Management
- User Management Tools Intro
- User Management Tools Overview
- User Management Scenarios
- User Management Knowledge Checkpoint
- User Management Checkpoint Answer Key
-
Device Management
- Device Management Intro
- Device Management Overview
- Remote Software Center Overview
- Client Information Overview
- System Information Overview
- Device Management Scenarios
- Device Management Knowledge Checkpoint
- Device Management Checkpoint Answer Key
-
Security Management
- Security Management Intro
- AD BitLocker Recovery Keys Overview
- MBAM BitLocker Recovery Keys Overview
- BitLocker Status Overview
- AD LAPS Password Overview
- Set LAPS Password Expiration Overview
- Remote Windows Security Intro
- Remote Windows Security Overview
- Remote Windows Security Scenarios
- Security Management Knowledge Checkpoint
- Security Management Checkpoint Answer Key
-
Help Desk Certification
- Exam Introduction
- Exam
About the Course
This course offers an introductory perspective on Right Click Tools, providing a more focused learning experience compared to our comprehensive Right Click Tools Learning Path. Designed for entry-level IT or help desk learners, it emphasizes tools commonly used at this level and highlights their benefits. The course consists of engaging videos covering core concepts and real-world scenarios for learners to apply in their daily jobs. Knowledge checkpoints reinforce key concepts throughout the course. Upon completion, learners will take an exam and those who pass will earn the prestigious Right Click Tools Help Desk Certification.
Disclaimer: This course is meant for Help Desk users or learners of similar level, a more advanced SysAdmin or ConfigMgr Admin would be better served taking the full Right Click Tools Certification, since this course is just a condensed version of that Learning Path.
-
Introduction
- Intro Video
-
User Management
- User Management Tools Intro
- User Management Tools Overview
- User Management Scenarios
- User Management Knowledge Checkpoint
- User Management Checkpoint Answer Key
-
Device Management
- Device Management Intro
- Device Management Overview
- Remote Software Center Overview
- Client Information Overview
- System Information Overview
- Device Management Scenarios
- Device Management Knowledge Checkpoint
- Device Management Checkpoint Answer Key
-
Security Management
- Security Management Intro
- AD BitLocker Recovery Keys Overview
- MBAM BitLocker Recovery Keys Overview
- BitLocker Status Overview
- AD LAPS Password Overview
- Set LAPS Password Expiration Overview
- Remote Windows Security Intro
- Remote Windows Security Overview
- Remote Windows Security Scenarios
- Security Management Knowledge Checkpoint
- Security Management Checkpoint Answer Key
-
Help Desk Certification
- Exam Introduction
- Exam
